For the fourth year in a row, Chick-fil A has topped the list as America’s #1 fast food chain restaurant based on customer satisfaction.
The restaurant scored 86 on a scale of 100, besting all other restaurant chains by at least four points.
There are at least four Chick-fil A restaurants in the Harrisburg area, with a new one planned new in Camp Hill, although the plan has drawn controversyfrom local residents who don’t want the additional traffic.
Chick-fil A kept its top ranking despite dropping one point from the prior year. The chain has topped the rankings since the American Customer Satisfaction Index began tracking the company.
The next highest-ranking chain on this year’s list was Panera at 81 points, behind a collection of smaller companies that garnered 82 points.
Four chains tied for third place at 80 points: Papa John’s pizza, Arby’s, Chipotle and Pizza Hut.
Meanwhile, Chick-fil-A moved up four spots in the National Restaurant News’ list of Top 200 American chains for systemwide sales.
The Atlanta-based fast food company saw $10.46 billion in total sales for 2018, up from $8.97 billion in 2017, according to the Atlanta Business Chronicle. The Washington Post reports that the chain’s ascent is notable in part because most other restaurant traffic stayed flat.
https://www.pennlive.com/news/2019/06/chick-fil-a-named-americas-favorite-fast-food-restaurant-again.html 2019-06-30 12:56:00Z
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